14. November 2023

Amendments to the GTC of swissconnect effective 1st January 2024

Michael Hauenstein Autor: Michael Hauenstein
Kategorie: Transport & Logistics

In the following text you will learn more about the most important amendments to the GTC of swissconnect, which will take effect from 1/1/2024. By CLICKING HERE, you will be taken directly to the new GTC.


Dry ice transport

swissconnect no longer transports shipments declared as dry ice by rail, but by road. CO2 released from dry ice displaces oxygen from the air and can lead to asphyxiation in extreme cases. In road transport, dry ice consignments are not carried in the driver's cab and can therefore be transported without any problems. Dry ice usually retains the necessary temperature for several days - for dry ice consignments, swissconnect night transport is therefore also a suitable alternative to daytime rail transport.

We deliver your documents as quickly, ecologically and securely as no other courier service.

Transports over 30 kg

Transports over 30 kg will only be delivered to and from the kerb. swissconnect also reserves the right to refuse these transports.

Electronically recorded deliveries

In principle, swissconnect always uses signature-required delivery. The consignment may be deposited at an agreed location at the express instruction of the customer. swissconnect does not accept any liability for consignments deposited at the request of the customer. In such a case, the customer recognises the electronically recorded delivery as proof of delivery.

Thanks to the clever combination of different means of transport, your express deliveries reach their destination faster than by conventional means of transport.

Unforeseen interim storage

If the goods to be transported are not accepted by the recipient or if they are held up for a reason for which swissconnect is not responsible, then the goods to be transported will be stored for the account and at the risk of the customer. swissconnect will inform the customer of such unforeseen interim storage.

Force majeure

swissconnect is exempt from any liability in the event of damage caused by force majeure. This includes in particular the following points:

-       Special weather and weather conditions such as rockfall, avalanche danger, heavy snowfall, forest fires or similar.

-       Events in rail transport such as route closures, construction sites, accidents involving persons or major delays.

-       Unpredictable traffic jams and specific government bans.

In the event of force majeure, swissconnect will always endeavour to offer an alternative solution with new conditions, which the customer must decide on.

The combination of different means of transport enables the fastest and most ecological deliveries - throughout Switzerland.

Liability for late delivery

For proven damage caused by delayed delivery of the consignment, swissconnect is liable up to a maximum of the freight price agreed for the relevant transport.

Overdue fines and interest on arrears

The invoice amount is payable within 20 days of the invoice date. Payments made after this period are subject to overdue fines and interest on arrears.

Couriers receive real-time information on their transport orders via the swissconnect app


After one year, all claims against swissconnect become time-barred - mandatory legal provisions are reserved. The limitation period starts from the date of delivery of the transport goods (in the event of loss or damage, from the date on which delivery should have taken place).


By clicking here, you will be taken to the swissconnect ag GTC, which will be effective from 1st January 2024.

Michael Hauenstein
Do you have any questions?

I am here for you.

Michael Hauenstein
Member of the Executive Board, Head of Marketing & Sales
041 244 20 05