In the following text you will learn more about the most important amendments to the GTC of swissconnect, which will take effect from 1/1/2024. By CLICKING HERE, you will be taken directly to the new GTC.
Dry ice transport
swissconnect no longer transports shipments declared as dry ice by rail, but by road. CO2 released from dry ice displaces oxygen from the air and can lead to asphyxiation in extreme cases. In road transport, dry ice consignments are not carried in the driver's cab and can therefore be transported without any problems. Dry ice usually retains the necessary temperature for several days - for dry ice consignments, swissconnect night transport is therefore also a suitable alternative to daytime rail transport.
Electronically recorded deliveries
In principle, swissconnect always uses signature-required delivery. The consignment may be deposited at an agreed location at the express instruction of the customer. swissconnect does not accept any liability for consignments deposited at the request of the customer. In such a case, the customer recognises the electronically recorded delivery as proof of delivery.
Force majeure
swissconnect is exempt from any liability in the event of damage caused by force majeure. This includes in particular the following points:
- Special weather and weather conditions such as rockfall, avalanche danger, heavy snowfall, forest fires or similar.
- Events in rail transport such as route closures, construction sites, accidents involving persons or major delays.
- Unpredictable traffic jams and specific government bans.
In the event of force majeure, swissconnect will always endeavour to offer an alternative solution with new conditions, which the customer must decide on.
Overdue fines and interest on arrears
The invoice amount is payable within 20 days of the invoice date. Payments made after this period are subject to overdue fines and interest on arrears.
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