A courier transports valuable express deliveries. Courier services that serve corporate clients have to be not only fast but must also carry out their orders with the highest quality. swissconnect has been ISO-9001 certified for many years. Find out more here about what we also do to guarantee the highest quality.
At the end of the day, every company wants satisfied customers. The path to this leads through various processes, guidelines and documented procedures which are summed up as the quality management system (QMS). The QMS determines how products are produced or services are performed for the customer. The international standard ISO-9001 also serves Swiss courier services as a basis for a system for the establishment and improvement of customer satisfaction. This certification and regular audits by external bodies guarantees that the basic principles are adhered to.
A courier service assumes an important role within the supply chain. As a long-standing courier service for diverse industries in which high standards apply (transport of medication, laboratory analyses, etc.), quality is a central tenet for swissconnect ag. The decision already in 2010 to have ourselves certified according to ISO 9001 was the logical consequence of our quality-based mind-set. Thanks to regular audits and our successful re-certification in accordance with ISO 9001:2015, swissconnect stands for the highest quality in Swiss express logistics.
ISO as basis for Business Excellence
After many years of ISO-9001 certification, Fabio Christen (member of the executive board) and Christoph Masoner (chaerman of the executive board) took the next step and completed the Business Excellence formation. This concerns offensive quality management, which enables companies to achieve top performance. The central pillar is the EFQM excellence model as a management and guidance system, which is recognised widely throughout Europe.
As the fastest and most sustainable courier service in Switzerland, swissconnect has been committed to quality since it was founded in 1999. Every single express consignment is monitored twice - by logistics software developed in-house and personally by trained employees. Fast, ecological and high-quality transport services are in demand. Would you like to know which customers have been relying on us for many years? Click here to find out more about interesting customer projects.
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