Customer proximity and digital solutions as a competitive advantage
In addition to the lab centre in Allschwil, Viollier AG’s over 700 employees are present at 37 other locations throughout Switzerland. The Customer Service Center assists and advises customers 24/7 and among other things also organises emergency transport for particularly urgent medical test material. To this end, Viollier AG staff order a courier digitally in the customer login area at swissconnect ag and this courier carries out the express delivery in the shortest time possible. With v-consult, Viollier AG offers their customers a fully-integrated digital solution for clinical laboratory prescription; it optimises processes and allows, for example, lab results to be accessed independent of time and location. This means that customers receive their results as quickly and easily as possible.